Return & Refund Policy

What to expect if a saddle, tack, custom piece or repair isn't right

We want you to be happy with every saddle, piece of tack and repair that leaves our shop. Because much of what we do is handmade or built to order, the policy depends on what you bought. Please call 385-249-4168 or email straightarrowsaddlery@gmail.com before sending anything back.

Ready-made tack, leather goods and western gear: Return unused items in new condition, with tags and your receipt, within 14 days of purchase or delivery for a refund to your original payment method, or within 30 days for store credit or an exchange.

New and used saddles in stock: Contact us within 7 days of receiving a saddle to arrange a return. Saddles must come back in the condition they left, with no riding wear, scratches, sweat or horse hair. To check fit, ride briefly with a clean pad or towel under the saddle and wrap the stirrup leathers. Returned saddles in sellable condition are refunded less a 10% restocking fee. Exchanges for another saddle have no restocking fee.

Collectible saddles, bits and spurs: Collectibles are sold as described. If an item is not as described, let us know within 7 days of receiving it and we will take it back for a full refund.

Custom saddles and custom leather work: Custom pieces are made to your order and measurements, so they are final sale and can't be returned. A deposit is required to start a custom order and is non-refundable once materials have been ordered or work has begun. If a piece isn't built to the specifications we agreed on, we will make it right.

Repairs, restoration and cleaning: Completed services are not refundable. If something isn't right with our workmanship, contact us within 30 days and we will fix it at no charge. We will check with you before doing any work that would go over your estimate. Please pick up or arrange shipping for finished work within 30 days of hearing from us.

Damaged or wrong items: If an item arrives damaged or isn't what you ordered, contact us within 7 days with photos. We will cover return shipping and replace or refund it.

Shipping and refunds: Original shipping charges are non-refundable, and return shipping is paid by the customer unless the item was damaged or sent in error. Please insure any saddle you ship back. Refunds are issued to your original payment method within 10 business days after we receive and inspect the return.